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RCapture.py "-2147352567 Exception occurred"

Posted: Sun Mar 09, 2014 8:02 pm
by packet-rat
When attempting to return lists via "-s" "-2147352567 Exception occurred." (summary, flow, protocol). Node returns header but no objects. Functions like -l, -g, -y work as expected.

> RCapture.py -e <x.x.x.x> -u <redact> -w <redact> -n "Capture1" -s summary
Failed to get Summary Stats: -2147352567 Exception occurred.

Latest versions of OmniEngine/ OmniScript. Not sure how to troubleshoot these error codes.

Re: RCapture.py "-2147352567 Exception occurred"

Posted: Sun Mar 09, 2014 9:49 pm
by packet-rat
So I parsed out the errors a bit more which really didn't give me a clue as to where to look:

{'excepinfo': (0, None, None, None, 0, -2147467259), 'hresult': -2147352567, 'strerror': 'Exception occurred.', 'argerror': None}
(-2147352567, 'Exception occurred.', (0, None, None, None, 0, -2147467259), None)
Could not get protocol list: -2147352567 Exception occurred.

Re: RCapture.py "-2147352567 Exception occurred"

Posted: Mon Mar 10, 2014 7:58 am
by DJWP
Hello-

Please post this in the developer's Forum where our engineering team can have a look.

Thanks.

Re: RCapture.py "-2147352567 Exception occurred"

Posted: Mon Mar 10, 2014 9:12 am
by packet-rat
@DJWP: Thanks for the response...

re: "Please post this in the developer's Forum where our engineering team can have a look."

...Is there another Developers Forum besides this one ("Board index ‹ WildPackets Support ‹ Developers")? If so, please point me in the right direction.

Re: RCapture.py "-2147352567 Exception occurred"

Posted: Mon Mar 10, 2014 3:20 pm
by DJWP
Hi, Patrick-

It looks like our Support Manager has put Chris Bloom in touch with you to help with your Python scripting.

Re: RCapture.py "-2147352567 Exception occurred"

Posted: Tue Mar 11, 2014 3:54 am
by packet-rat
Thanks DJWP. Chris is in touch and we're working the issue. He provided a new version of OmniScript which fixed Nodes and Summary stats. Flow and protocol still fail with same errors. I'll post any significant findings.

Re: RCapture.py "-2147352567 Exception occurred"

Posted: Tue Mar 11, 2014 5:18 am
by packet-rat
Although I'm no closer to figuring out the root cause of the COM errors, the following post and references were quite useful:

http://stackoverflow.com/questions/5217 ... in-pywin32

Re: RCapture.py "-2147352567 Exception occurred"

Posted: Tue Mar 11, 2014 8:36 am
by DJWP
OK, thank you for the update.

Re: RCapture.py "-2147352567 Exception occurred"

Posted: Sun Mar 30, 2014 4:18 am
by packet-rat
No resolution this issue - any suggestions on a strategy for root cause determination/remediation?