OmniPeek Support

Omniengine suddenly closed

yeni pramono
Posts: 9
Joined: Thu Nov 24, 2011 2:24 am

Omniengine suddenly closed

Postby yeni pramono » Thu Nov 24, 2011 2:37 am

Dear all,

Kindly advise me, i have problem with my Omniengine, the application was suddenly closed when i run Netflow Capture using Netflow Server Adapter.
These are the errors when i check the eventviewer :

- Source : Application error, Event ID : 1000, Description : Faulting application omnipeek.exe, version 6.7.1.14, faulting module omnipeek.exe, version 6.7.1.14, fault address 0x00329a2e.

- Source : Application error, Event ID : 1001, Description : Fault bucket -1585649787.

Do You have any solutions for these problem ?

Thank you for the advises and solutions,
Sincerely,
Yunita

DJWP
Posts: 676
Joined: Tue Oct 30, 2007 11:42 am

RE: Omniengine suddenly closed

Postby DJWP » Mon Nov 28, 2011 4:25 pm

Are you running the OmniEngine and OmniPeek on the same machine?
The only configuration that supports that is OmniPeek Connect.

What operating system is the software installed on, both OmniPeek and OmniEngine?

What version of NetFlow is being used? We would suggest using v5 which is the only supported version.

Does this happen when capturing from other adapters?

If you have current maintenance, we would suggest opening up a ticket with Support:

http://www.wildpackets.com/support/contact

yeni pramono
Posts: 9
Joined: Thu Nov 24, 2011 2:24 am

RE: RE: Omniengine suddenly closed

Postby yeni pramono » Tue Nov 29, 2011 12:07 am

Thank you for the reply,

We are using Omni connect and Omni engine, and it happened when using the adapter.
The solution is that i reinstall the Omniengine and Omniconnect without installing the plugin...

Thank you for the helps.

regard,
Yunita

DJWP
Posts: 676
Joined: Tue Oct 30, 2007 11:42 am

RE: RE: RE: Omniengine suddenly closed

Postby DJWP » Tue Nov 29, 2011 9:09 am

Glad to hear you reached a solution.

christian
Posts: 2
Joined: Sun Dec 04, 2011 5:59 pm

RE: RE: RE: RE: Omniengine suddenly closed

Postby christian » Sun Dec 04, 2011 6:09 pm

Hi,

I am having a problem with my omniengine and netflow server.

The omniengine always closed when I started capture with netflow adapter.
I have reinstalled the omniengine and netflow, but the issue is still running.

Please help me!

Rgds,
Chris

DJWP
Posts: 676
Joined: Tue Oct 30, 2007 11:42 am

RE: RE: RE: RE: RE: Omniengine suddenly closed

Postby DJWP » Mon Dec 05, 2011 10:01 am

Please use version 5 of NetFlow and let us know if that takes care of the problem.

christian
Posts: 2
Joined: Sun Dec 04, 2011 5:59 pm

RE: RE: RE: RE: RE: RE: Omniengine suddenly closed

Postby christian » Mon Dec 05, 2011 11:49 am

Thanks for your reply,

Yes exactly, when the device support netflow v.5 the omniengine run properly.
But what about the netflow on cisco asa 5520 device, would you give me the correct advice?

Best regards,
Chris

DJWP
Posts: 676
Joined: Tue Oct 30, 2007 11:42 am

RE: Omniengine suddenly closed

Postby DJWP » Fri Dec 09, 2011 9:58 am

If you have a support contract, please contact support, as they will need to see a trace file in order to help you further:

http://www.wildpackets.com/support/contact


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